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orchids.com - Norman's orchids

Discussion in 'Orchid Vendor FYI' started by Raven, Jan 20, 2021.

  1. Jan 20, 2021 #1
    Raven

    Raven Well-Known Member

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    Location:
    Midwest
    I would not recommend ordering from this seller.
    They advertise plants as "mature" on their website and what I got are three small seedlings, one of them with root rot, and one is most likely mislabeled. It is not in bloom but it looks vegetatively different from the species that I ordered.
    Gonna contact their customer service, but after reading some reviews, my hope is low.
    Oh, well...
     
  2. Jan 20, 2021 #2
    DPfarr

    DPfarr Well-Known Member

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    Location:
    Sacramento, CA
    I have had lots of fun exploring the greenhouses and look forward to it if I’m in their area. I’ve learned my lesson not to order stuff from them though.
     
    Raven likes this.
  3. Jan 21, 2021 #3
    Ray

    Ray Orchid Iconoclast Supporting Member

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    Location:
    Oak Island NC
    There appears to be no middle ground with their plants - they’re either wonderful or awful, and their customer service reputation is miserable.

    ALWAYS pay with a credit card, as it allows you to open a dispute if you did not get what you ordered. The card issuer has a lot more clout that the individual.
     
    Marni and Raven like this.
  4. Jun 24, 2023 #4
    highup7

    highup7 New Member

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    I ordered from them many times and I only had an issue when a plant that they sent me looked like it just came out of the flask. Usually I have to order from them when I see a plant that I want and other sellers do not have it.
     
  5. Nov 24, 2023 #5
    highup7

    highup7 New Member

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    I'll never order anything from them again. If they got your order wrong they try to blame you and they will never admit that they made a mistake. They have many great places to order from and they will listen to you. The owner of that place will never admit that he is wrong and he will debate that the problem is not their fault.