It is somewhat unfortunate that I have to post this. I have bought from Ecuagenera going back to when the GNYOS show was still around, and have ordered from them quite a few times over the years. Aside from a rotting Trichocentrum tigrinum (which they replaced, but the replacement also rotted - I've since learned that T. tigrinum rots extremely easily during shipping), I've never had major issues with them until this year. At the end of February, I received a 5 plant order. All the plants looked like they'd been sitting around for a long time, very dessicated. All leaves on Lepanthes lucifer were dead. The roots seemed OK, so I thought it might put out new growth, but so far nothing. I'm thinking it's a goner after 5 weeks. Masdevallia exquisita was dropping leaves when I opened the package and dropped every leaf it had within 5 days. Leafless Masdevallias generally don't do that well. A Dichaea species look near dead when I opened the box and progressed to "Yeah, it's dead" within a few days. This is all unfortunate, but what was more unfortunate was their response: nothing. I sent an email describing the issues. within 3 days of receiving the package. No response. I sent another email 3 weeks later asking for a response. It's been another 2 weeks. No response. I spoke to a well known vendor who I know has dealt with them for decades, and he told me that it was much the same for him, they're just not responding to emails. I will not order from them again assuming this is not resolved, and I can't recommend them to anyone else. There's always risk involved with imports, but how they deal with problems that arise is rather important. As far as I can tell, they aren't dealing with it at all anymore, and I think that's unacceptable.