Welcome to OrchidsForum.com. We are a friendly online community for Orchid Growers all over the world. If you haven't joined yet we invite you to register and join our community. Hope to see you on our forums!

Broward Orchid Supply

Discussion in 'Orchid Vendor FYI' started by Raven, Feb 15, 2021.

  1. Raven

    Raven Well-Known Member

    Messages:
    558
    Likes Received:
    356
    Location:
    Midwest
    Ordered two tree fern totems (20" each), a few 20" bamboo stalks, and a roll of light wire over the phone. When asked about shipping, the seller said it will be shipped via USPS, and the shipping cost will be calculated later on. The order has been placed more than two weeks ago and I haven't received it yet (no tracking number either). Moreover, they charged me over $60 (!) for shipping. I assume it was an overnight service that is for some reason delayed for two weeks (joking). Contacted the vendor with my complaints to no response.
    Is this the situation when I can try to partially dispute it through my credit card? It just doesn't make sense to charge $60+ for shipping and handling for a $40 order that is very light in weight.
     
    Last edited: Feb 15, 2021
  2. Marni

    Marni Well-Known Member Staff Member Supporting Member

    Messages:
    13,119
    Likes Received:
    2,883
    Location:
    Santa Rosa, CA
    I'm not excusing what is happening, but USPS prices went up recently and anything over 1 pound is calculated by volume if it is light weight. I don't think you can stop payment because of the shipping charge, but you certainly can for non-receipt. Not getting their money may get their attention.
     
  3. Raven

    Raven Well-Known Member

    Messages:
    558
    Likes Received:
    356
    Location:
    Midwest
    Thanks, Marni.
    I guess I'll wait a bit more to see if they decide to answer my emails.
     
  4. Ray

    Ray Orchid Iconoclast Supporting Member

    Messages:
    1,636
    Likes Received:
    456
    Location:
    Oak Island NC
    Rates did go up, but there is now way a package containing 20” items should cost that much.
     
  5. Marni

    Marni Well-Known Member Staff Member Supporting Member

    Messages:
    13,119
    Likes Received:
    2,883
    Location:
    Santa Rosa, CA
    If you do get the package be sure to check the weight (on the label) and dimensions. You can then calculate the actual shipping charge and see how much they added over that.
     
    Raven likes this.
  6. Ray

    Ray Orchid Iconoclast Supporting Member

    Messages:
    1,636
    Likes Received:
    456
    Location:
    Oak Island NC
    Just for kicks, I got a rate on a 25# box, 24" x 12" x 12" going from Broward to a random zip code in Chicago - USPS Retail Ground $55.80, Priority Mail $10 more.

    At 10# and 24" x 6" x 6", which seems more likely, those two rates drop to $30 and $33, respectively.

    Concerning a "partial" dispute, I doubt the CC issuer will do anything but dispute the entire charge. The last time I had a dispute, the issuer called the supplier with me on a 3-way call. They stated my case and I didn't say a word until I OK'ed the remedy.
     
    Raven likes this.
  7. Raven

    Raven Well-Known Member

    Messages:
    558
    Likes Received:
    356
    Location:
    Midwest
    The seller has finally responded. Apparently, they charged me for the items that I didn't order. Since I'm still waiting for my order to arrive (it looked like they just shipped it yesterday or today), I wouldn't know. I haven't seen the invoice either. They promised to correct the issue, so we will see.