I requested a few plants from Andy's to pick up an an orchid show in San Francisco last month. After a couple of weeks, the plant I was most interested in turned out to have been mislabeled. I was very disappointed since I had been looking for this species for some time and it was only recently added to Andy's website. I contacted Andy's, sent a photo of the plant and eventually received a reply offering to replace the plant at no charge with my next order. I do not feel that is sufficient, and I told him that twice and have received no response. I have to buy something else to get the plant I paid for? Perhaps I am expecting too much. It seems to me that the only valid options were to send the correct plant or refund the purchase price. The plant I received in error is not one that I would have purchased. I have purchased over three dozen plants from Andy's. I have purchased my last plant from Andy's.